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Generating and Sending an Automated Ticket ID
Can you send the customer their ticket ID for follow up in an automated response?
You can send the customer their ticket ID using a Chat Workflow
- You will need to set up a chat bot with the action of "Submit a ticket"
- This will allow the chatbot to create a ticket whenever the user chats in
- Once a ticket has been created, we can create a ticket-based workflow that will enrol the ticket, and send an email to the associated contact that will contain the "Ticket ID" personalisation token.